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Building your marketing data strategy. A guide for beginners

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Customer Segmentation Blog Customer Retention Blog Data Driven Marketing Blog

Get control of your cohort analysis

Getting to grips with Cohort Analysis If you are collecting customer data, cohort analysis is can be a hugely valuable tool to help you understand business performance, especially if you are running a successful fast moving e-commerce subscription business. Our friends at Bearded Colonel, not only know how to provide fantastic shaving kit for the […]

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Data Driven Marketing Blog Agile Marketing Customer Retention Blog Customer Segmentation Blog Email Marketing Blog Loyalty marketing blog Marketing Automation Blog

Marketing your customer journey

Create a marketing strategy for your customer journey When reviewing your marketing plans, reviewing your customer journeys are a great place to start.  If that sounds confusing, simply think about what you want your audience to do, and then see what they actually do. A lot is written about the strategic importance of understanding your customer […]

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Agile Marketing Customer Loyalty Marketing Blog Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog Email Marketing Blog Loyalty marketing blog Marketing Automation Blog

How to manage your customer journey like a railway tycoon

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Customer Retention Blog Loyalty marketing blog

Manage your customer retention – don’t let your customers exit

Manage customer retention and stop your customers exiting. New business doesn’t always mean new customers. The usual statistic rolled out is it costs you 5x less to retain a customer rather than acquire a new customer.  So what do you do about retaining your existing customers, do you manage customer retention? Do you have a […]

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Planning for Marketing Automation Success

Thinking Differently about Marketing Automation For Marketing Automation, like most most things in business, without a plan it’s difficult to succeed.  And planning is absolutely key for marketing automation success. As a marketer and you are used to planning.  If you are using PPC or SEO, you need to plan for that.  If you are generating […]

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Email Marketing Blog Agile Marketing Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog

The email marketing dilemma – to trigger or not to trigger

Trigger Email vs Campaign Email. The marketing world is moving towards marketing automation.  But making the move from email marketing to marketing automation can give the marketer a bit of a dilemma. When I move to marketing automation how does this affect my normal email marketing schedule? Will I really get better results from marketing […]

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Data Driven Marketing Blog Agile Marketing Customer Retention Blog Customer Segmentation Blog Email Marketing Blog Loyalty marketing blog Marketing Automation Blog

Start winning at Marketing Automation

Winning at Marketing Automation – taking lessons from Sport Whatever you do in life you want to be successful at it, since you’re reading this blog, you’ll have an interest in winning at marketing automation.  We help businesses create successful marketing automation campaigns every day, and to help you to be successful and create winning […]

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Data Driven Marketing Blog Agile Marketing Customer Retention Blog Customer Segmentation Blog

Why the best market research is sales

…and how you can improve your marketing and grow your business using your customer data.   What you can learn from your customers? The best market research you can get is sales.  As when people give you money, they tell you what they really want.  If you are collecting money from people in exchange for your […]

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Customer Loyalty Marketing Blog Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog Email Marketing Blog Loyalty marketing blog Net Promoter Score Blog

Take advantage of the fact that every customer is different

Who are your customers anyway? Two unarguable facts of business are.  1) businesses need to sell to customers  and 2) every customer is different. This blog post focuses on point 2 – the fact that every customer is different, and how recognising that fact can really help you to maximise your future sales to your […]

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Agile Marketing Customer Loyalty Marketing Blog Customer Retention Blog Email Marketing Blog Loyalty marketing blog

Unlock growth. Make customers for life not just for Christmas

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Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog Loyalty marketing blog Marketing Automation Blog

How to find your most valuable customers – those special ’someones’

Finding your most valuable customers This world of ours is a very busy and noisy place, making a real difference is harder than ever, but it remains a world that is full of hidden opportunities. The world contains everyone but its full of someone’s. So who are your someone’s? If you don’t appeal to someone […]

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Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog Email Marketing Blog Marketing Automation Blog

Email Marketing Secrets – Rugby style

Rugby is famously a thugs game played by gentlemen.  It’s an emerging sport, very popular in some parts of the world, less so in others. Like Rugby, the use of Email programmes is an emerging discipline and increasing in popularity.  Powered by marketing automation, these programmes are the secret sauce that is used by some […]

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Email Marketing Blog Customer Retention Blog Data Driven Marketing Blog Data Protection - GDPR Blog

Why you shouldn’t fear the email unsubscribe button

Don’t fear the unsubscribe. As a marketer it’s easy to fear the unsubscribe link.  But don’t worry, it’s not the number of people that have signed up for your email marketing that’s important.  It’s always been the number of customers that actually ‘give a damn’ that count. The size of your audience really doesn’t matter, […]

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Agile Marketing Customer Loyalty Marketing Blog Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog Email Marketing Blog Loyalty marketing blog Marketing Automation Blog

Date Driven Marketing

Send the right message at the right time with date driven marketing It’s often said that the secret to great comedy is timing.  The same is true of great marketing. Every business has a story to tell. A compelling thing they need to say to each of their customers at a specific moment in time. […]

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Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog Marketing Automation Blog

Six steps to creating a data strategy

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Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog

6 tips to amazing customer retention

Growth from customer retention Growing your business does not always mean new customers.  If you focus all of your efforts on finding new customers, there is a danger that the current customers might not hang around for very long.  If you can get a few more customers to spend again that can unlock huge growth […]

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Data Protection - GDPR Blog Customer Retention Blog Data Driven Marketing Blog Loyalty marketing blog

Customer Loyalty Marketing – Simples

Customer loyalty marketing – Meercat style Why are the Meercats buying cinema tickets? Those Meercat folk have stopped making ‘exclusive’ toys and started buying cinema tickets instead. But why are they doing this? I have been involved helping businesses create customer loyalty marketing schemes for over 15 years. This has involved all kinds of different […]

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Customer Retention Blog Loyalty marketing blog

Finding your way to customer retention by applying the Mom test

It’s Mother’s day today – so best wishes to all your Mothers and Grandmothers. Feedback from these wonderful people can help you to build a killer product and generate customer retention too. One of the business books that has been getting passed around our HQ at Campus North is the Mom Test – or as we […]

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Customer Retention Blog Customer Segmentation Blog Data Driven Marketing Blog Data Protection - GDPR Blog Email Marketing Blog Loyalty marketing blog

Data Driven Marketing and Data Protection Seminar

Breakfast Seminar. 14th October at Muckle LLC Newcastle from 8am. Click here to register Websand are delighted to invite you to a Breakfast Seminar about the importance of data to your business. How you can utilise the data you collect to grow your business and the legal issues you need to know to future proof […]