WebsandWebsand blog posts related to the introduction and use of Net Promoter Score or reviews within your business and how this fits with your overall data strategy
Net Promoter Score – A love story? Valentine’s day is upon us and I (like you) have been inundated with loads of promotional messages. It seems every business is embracing this ‘marketing event‘ to create more business for themselves. Websand is no exception, this is a blog post about finding love. But it is about the […]
Who are your customers anyway? Two unarguable facts of business are. 1) businesses need to sell to customers and 2) every customer is different. This blog post focuses on point 2 – the fact that every customer is different, and how recognising that fact can really help you to maximise your future sales to your […]
How to create customer loyalty When you are looking to create customer loyalty, it’s not as simple as putting together a stamp card or investing in a bit of software. You need a strategy, a plan and sometimes a willingness to change the way you do things. Creating customer loyalty doesn’t necessarily mean points, cards and […]